10won Privacy Policy – How We Handle Your Personal Data

1. Introduction

At 10won, we take the privacy of our players seriously. This Privacy Policy sets out in plain terms how we collect, use, store and protect personal information when you register an account, use our gaming platform, make a deposit or withdrawal in PKR, or contact our support team.

By creating a 10won account or using any part of the platform, you acknowledge that you have read this policy and understand how your data is handled. This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, which together form our full player agreement.

10won is an online gaming platform operated for adult entertainment purposes and directed primarily at players based in Pakistan. All transactions on the platform are conducted in Pakistani Rupees (PKR). This policy applies to all users of the 10won website and platform, regardless of the device used to access it.

2. What Data We Collect

The information we collect falls into the following categories:

2.1 Account Registration Data

When you register a 10won account, we collect the details you provide at that time:

• Full name
• Date of birth
• Email address
• Phone number
• Chosen username and password (stored in encrypted form)
• Country of residence

2.2 Identity Verification Data

As part of our Know Your Customer (KYC) process — which may be triggered at registration or before processing a withdrawal — we may collect:

• A copy of a government-issued identity document (e.g., CNIC, passport)
• Proof of address documentation
• Proof of payment method ownership

These documents are used solely for identity verification and fraud prevention purposes. They are not shared with third parties for marketing or other unrelated uses.

2.3 Transaction and Payment Data

When you make a deposit or withdrawal, we collect information related to the transaction:

• Payment method type (e.g., JazzCash, Easypaisa, Raast, Bank Transfer, card)
• Transaction reference numbers
• Deposit and withdrawal amounts in PKR
• Transaction timestamps

Full card numbers, mobile wallet PINs and bank passwords are never collected or stored by 10won. Payment credentials are processed through secure third-party payment providers.

2.4 Gaming Activity Data

We maintain records of your gaming activity on the 10won platform, including:

• Games played, bet amounts and outcomes
• Session durations and login timestamps
• Bonuses claimed and wagering activity
• VIP points earned and tier status

2.5 Technical and Device Data

When you access the 10won platform, we automatically collect certain technical information:

• IP address
• Browser type and version
• Device type and operating system
• Referring URL
• Pages visited and time spent on each section

3. How We Use Your Data

10won uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your player account, processing logins and managing account settings.
• Service delivery: Providing access to games, processing deposits and withdrawals in PKR, calculating VIP points and applying bonuses.
• Identity verification: Confirming your age and identity as required to operate a responsible gaming platform. This includes one-time KYC checks and periodic re-verification.
• Fraud and security: Detecting and preventing fraudulent activity, money laundering, multiple account creation and other misuse. Your IP address and device data are part of this process.
• Responsible gaming: Monitoring gaming activity to identify patterns that may indicate problem gambling behaviour and enabling the responsible gaming tools in your account.
• Customer support: Responding to your queries, resolving disputes and processing requests related to your account, bonuses or payments.
• Platform improvement: Analysing aggregated usage data to understand how players use the platform and to improve the gaming experience.
• Communications: Sending account-related notifications, security alerts and — where you have opted in — promotional communications about offers relevant to your activity.

4. Payment Data and Security

When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, Bank Transfer, card or any other supported payment method, the transaction is handled through third-party payment processors. These processors are responsible for the secure handling of your payment credentials.

10won does not store complete card numbers, mobile wallet PINs, Raast credentials or bank account passwords. What we do retain is the transaction record — the method used, the amount in PKR and the reference number — for account management and regulatory purposes.

4.1 Encryption

All data transmitted between your device and the 10won platform is encrypted using SSL (Secure Sockets Layer) technology. This means your login details, account information and transaction data cannot be intercepted in plain text during transmission.

4.2 Data Storage Security

Personal data held by 10won is stored on secured servers with access restricted to authorised personnel only. Access logs are maintained and reviewed. We apply security updates and patches as standard practice.

4.3 What to Do If You Suspect a Security Issue

If you believe your 10won account has been accessed without your authorisation, or if you suspect your payment details have been compromised through an interaction with our platform, contact our support team immediately via live chat or the email address listed in Section 11 of this policy.

5. Cookies and Tracking

10won uses cookies and similar tracking technologies to operate the platform, remember your preferences and understand how players interact with the site. A cookie is a small text file stored on your device by your browser.

5.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function — keeping you logged in, remembering your language and currency settings, and maintaining session security. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand aggregated patterns of how players navigate the platform — which sections are visited, how long sessions last, and where errors occur. This information is used in anonymised form to improve the platform.
• Preference cookies: Remember your settings and choices — such as game display preferences — so you don't have to re-enter them each visit.
• Security cookies: Help detect and prevent fraudulent activity and protect your account from unauthorised access attempts.

5.2 Managing Cookies

You can control cookie settings through your browser. Most modern browsers allow you to block or delete cookies. Be aware that blocking essential cookies will affect how the 10won platform works — some features may not function correctly without them. Analytics and preference cookies can be disabled without preventing you from using the platform's core features.

6. Sharing Your Data

10won does not sell your personal data. We share it only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: Your payment method details are passed to our third-party payment processors (e.g., services enabling JazzCash, Easypaisa, Raast and card transactions) to complete your deposits and withdrawals. These processors are contractually bound to handle your data securely.
• Identity verification providers: KYC document verification may be handled by a specialist third-party provider. They receive only the specific documents required for verification and are not authorised to use them for any other purpose.
• Game providers: When you play a game from a third-party provider, that provider may receive the minimum data necessary to run the game — such as your session token and stake. They do not receive your full personal profile.
• Fraud prevention services: We may share certain technical data (such as IP address and device fingerprint) with fraud prevention tools used to protect the platform and its players.
• Legal obligations: Where required by applicable law or a valid legal process, we may disclose personal data to relevant authorities. We will only do so to the extent strictly required by law.

All third parties with whom 10won shares data are required to maintain appropriate data security standards and are prohibited from using your data for purposes beyond those specified in their agreements with us.

7. Data Retention

10won retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable obligations. The general retention approach is:

• Active accounts: Personal data is held for the duration of your account being active on the platform.
• Closed accounts: Following account closure, we retain certain data for a defined period. Transaction records and KYC documents may be retained for several years after closure to meet record-keeping requirements relating to financial transactions and fraud prevention.
• Gaming activity: Game session records are retained for the purpose of resolving disputes and supporting responsible gaming monitoring. These are not retained indefinitely and are reviewed periodically.
• Support interactions: Records of customer support interactions are retained for a reasonable period to provide context in the event of follow-up queries.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8. Your Rights

As a 10won player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the details in Section 11.

We will respond to all data rights requests within a reasonable period. For complex requests, we may ask you to verify your identity before processing the request.

9. Children's Privacy

10won is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register an account or use the 10won platform.

Age verification is part of our account registration and KYC processes. If we discover that a player has registered while under 18, the account will be closed immediately and any balance withheld pending review. If you are a parent or guardian and believe a minor has accessed 10won, contact our support team immediately so we can take appropriate action.

10. Policy Updates

10won may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable requirements, or improvements to how we explain our practices. When material updates are made, we will notify registered players via email or a notice displayed on the platform.

The "Last updated" date at the top of this page shows when the policy was most recently revised. We recommend reviewing this page periodically. Continued use of the 10won platform after an updated policy comes into effect indicates your acceptance of the changes.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal data has been handled, contact our support team:

You can also reach us via the live chat function available when you are logged into your 10won account. Please include "Privacy Request" in your message subject so it is directed to the appropriate team.