1. Home
  2. FAQ

10won FAQ – Answers for Pakistan Players Explained

Everything you want to know about your 10won account — deposits in PKR, withdrawals, bonuses, VIP rewards, Cricket betting and responsible gaming — all answered in plain English.

Deposits & Withdrawals Account Help Games VIP Programme Responsible Gaming
7
FAQ Categories
42
Questions Answered
24/7
Live Chat Support
PKR
All Transactions

This FAQ page covers the questions that Pakistan players ask most often about 10won. Whether you've just found us through a friend's recommendation or you're an existing player looking for a quick answer on a withdrawal or bonus, you should find what you need here. If a specific question isn't covered, live chat support is available 24 hours a day from the home page.

Use the category filters below to jump to the section most relevant to you, or use the search bar above to find a specific question quickly.

Account

Registration, login, verification and account management

Go to the Register page and fill in your name, email address, phone number and date of birth. Once submitted, you'll receive a verification code to your email or phone — enter that and your account is live. The whole process takes under two minutes. You must be 18 or older to register.

No. Each person is permitted one account only. Creating duplicate accounts — regardless of the reason — is a breach of the Terms and Conditions and will result in all associated accounts being closed. If you've accidentally created a second account, contact support via live chat immediately to resolve it.

KYC (Know Your Customer) is the identity verification process required before your first withdrawal. You'll need to submit a copy of a valid ID — typically your CNIC or passport. You can register and deposit without completing KYC, but withdrawals are only processed once verification is confirmed. Submit your documents early to avoid delays when you want to withdraw.

On the Login page, click "Forgot password?" and enter the email address you registered with. A reset link is sent to that address — use it within 24 hours. Check your spam folder if it doesn't arrive. If you've lost access to your registered email, contact live chat support for identity-verified account recovery.

Yes. Go to your account settings after logging in to update contact details. Some changes — particularly email address — may require identity verification before the change is applied. This is to protect your account from unauthorised modifications. If you can't make the change from settings, contact live chat support.

To close your account permanently, contact our support team via live chat. Any withdrawable PKR balance remaining will be returned to your registered payment method before closure. If you want a break rather than permanent closure, consider using the self-exclusion tool in your Responsible Gaming dashboard — it's designed for exactly that purpose.

Deposits

Funding your account in PKR via JazzCash, Easypaisa, Raast and more

10won supports JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other mobile wallets. All deposits are processed in PKR. JazzCash and Easypaisa are the most popular methods among Pakistan players — they credit almost instantly and the process is straightforward from your mobile. See the Deposit page for full details on each method.

Minimum deposit amounts vary by payment method. For most mobile wallet options like JazzCash and Easypaisa, the minimum is low enough that small top-ups are practical for most players. Check the Deposit page for current minimums per method, as these can be updated.

JazzCash and Easypaisa deposits credit within seconds in most cases. Raast transfers typically take a few minutes. Bank transfers and card payments can take longer depending on your bank — usually between a few minutes and a few hours. If a deposit hasn't appeared after the expected time, check your transaction history and contact support with the reference number.

10won does not charge deposit fees. Your PKR amount deposits in full without deductions from our side. Your payment provider may apply their own transaction charges separately — JazzCash and Easypaisa, for example, may have their own fee structures for certain transfer types. Check with your payment provider if you're unsure.

Yes. From your account's Responsible Gaming dashboard, you can set daily, weekly or monthly PKR deposit limits. Once set, you cannot deposit beyond that amount within the chosen period. Reducing a limit takes immediate effect. Increasing a limit requires a cooling-off period before it applies — this is by design to protect you from impulsive decisions.

Withdrawals

Getting your winnings back to your JazzCash, Easypaisa or bank account

Log in to your account and navigate to the withdrawal section. Select your preferred payment method, enter the amount in PKR and confirm the request. Withdrawals are processed to the same payment method you used to deposit, in most cases. Your account must be KYC verified before the first withdrawal can be processed.

JazzCash and Easypaisa withdrawals for verified accounts are typically processed same-day, often within a few hours of the request. Raast and bank transfers may take one to two business days. Processing times can vary during high-volume periods. If a withdrawal has not been processed within the expected window, contact support with your withdrawal reference.

Common reasons for withdrawal delays include: KYC verification not yet completed, active bonus wagering requirements not yet met, a security review triggered by account activity, or payment provider processing times. The most frequent reason is incomplete KYC. Check your account status and ensure your identity documents have been submitted and approved. For anything else, live chat support can give you the specific reason quickly.

Minimum and maximum withdrawal limits vary by payment method. These limits are displayed during the withdrawal process in your account. VIP players at higher tiers benefit from increased withdrawal limits as one of the programme's perks. See the VIP page for details on tier-specific withdrawal allowances.

Bonuses and Promotions

Welcome offers, cashback and how bonus wagering requirements work

New 10won accounts receive a welcome bonus on their first PKR deposit. The offer is applied automatically — no promo code is required. The specific terms, eligible games and wagering requirements are displayed in your account once you register. Bonus terms are always worth reading before you deposit, so you understand what's required to withdraw bonus-derived winnings.

A wagering requirement (sometimes called a playthrough requirement) is the total amount you need to bet before bonus-derived winnings can be withdrawn. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place PKR 10,000 in total bets before the funds become withdrawable. The progress towards meeting the requirement is tracked in your account dashboard.

Yes. 10won runs regular promotions for existing players including reload bonuses, free spins on Slots, cashback on losses, and Cricket and PSL season-specific offers. Promotions are posted in your account dashboard and sent to your registered email. VIP members at higher tiers get access to exclusive promotions not available to standard account holders.

No. Bonus funds cannot be withdrawn before the associated wagering requirement is met. However, you can choose to forfeit an active bonus at any time from your account — this removes the bonus funds but also clears the wagering restriction from your balance. If you deposited and received a bonus but want to withdraw before playing, forfeiting the bonus first is the way to do it.

Games

Slots, Casino, Bingo, Cricket and sports betting on 10won

The 10won library covers: Slots from multiple leading providers, Live Casino with real dealers and tables including roulette, blackjack, baccarat and game shows, Bingo with daily prize draws, and Sports Betting with markets on Cricket (including PSL and T20 internationals), Football, Esports and more. In total, over 800 games and betting markets are available to logged-in players.

Yes. Pakistan Super League (PSL) matches and T20 internationals are among the most heavily covered events on 10won's sports betting section. You can bet on match outcomes, top batsman and bowler, total runs, over/under markets, and live in-play betting during matches. International Pakistan cricket is also covered — Test series, ODIs and T20Is against all major opponents.

Yes. 10won is fully optimised for mobile browsers on both Android and iOS — no app download is required. The full game library, your account dashboard, deposits and withdrawals all work smoothly in your phone's browser. This works on Chrome, Firefox, Safari and most modern mobile browsers.

All Slot games available on 10won use certified Random Number Generator (RNG) technology. This means each spin outcome is independently generated and not influenced by previous results or any external factors. RTP (Return to Player) percentages for individual games are typically published by the game provider and can be found in each game's information section.

VIP Programme

Tiers, points, cashback and exclusive rewards

Every bet placed on 10won earns VIP points. As your points accumulate, you progress through five tiers: Bronze, Silver, Gold, Platinum and Elite. Higher tiers unlock increasingly valuable rewards — weekly cashback percentages, higher withdrawal limits, priority processing and dedicated account management at Elite level. Points start accumulating from your very first bet, and tier status is reviewed regularly. See the VIP page for full tier details.

VIP point expiry terms are detailed on the VIP page. Generally, points remain active as long as your account is regularly used. Prolonged periods of inactivity can affect your points balance and tier status. Staying active — even with occasional deposits and play — keeps your VIP standing maintained.

VIP cashback is a percentage of your net losses returned to your account on a weekly basis, available from Silver tier upwards. The cashback percentage increases with your tier — Elite members receive the highest rate. Cashback is calculated on your net loss (total bets minus total winnings) over the qualifying period and credited automatically to your account. Full cashback percentages per tier are listed on the VIP page.

Responsible Gaming

Deposit limits, self-exclusion and keeping gaming enjoyable

10won provides deposit limits (daily, weekly, monthly), loss limits, session time reminders, reality check notifications and self-exclusion. All of these tools are accessible directly from your account dashboard under the Responsible Gaming section. We recommend setting a deposit limit when you first register — it's the simplest way to keep your gaming within a planned budget. For more detail on all tools, visit the Responsible Gaming page.

Self-exclusion closes your account access for a chosen period — from 24 hours up to permanent exclusion. Once active, it cannot be reversed before the period ends. During exclusion, all marketing communications stop. Any withdrawable PKR balance can be requested via support. To activate, go to the Responsible Gaming section of your account dashboard or contact live chat.

No. 10won is strictly an 18+ platform. Age is verified during the registration process, and additional age checks are conducted as part of KYC verification. Any account found to belong to a person under 18 will be closed immediately. If you share a device with someone under 18, always log out of your 10won account after each session.

Quick Links

Register Free Account Login to Your Account Deposit in PKR VIP Programme Details Browse Slots Live Casino Bingo Games Responsible Gaming Terms & Conditions Privacy Policy

Still Need Help?

Our support team is online around the clock. Live chat is the fastest way to get a specific answer — agents typically respond within a minute or two.

Live Chat
Available 24/7
Email Support
Go to Home Page
Fastest answers: Use the search bar at the top of this page or filter by category. Most common questions are answered within the first result.

What Makes 10won Different for Pakistan Players

The key reasons players across Pakistan choose 10won for their gaming

PKR — No Currency Conversion

Deposit, play and withdraw entirely in Pakistani Rupees. No conversion fees, no exchange rate losses. JazzCash, Easypaisa, Raast and bank transfer are all supported with near-instant processing.

PSL and Cricket Betting Live

Live in-play betting on Pakistan Super League, T20 internationals and all major Cricket series. Bet on match outcomes, individual player markets and over-by-over specials as the game unfolds.

Mobile-First, No App Required

10won is built for mobile browsers — Android and iOS both supported. The full platform loads quickly on a standard data connection and everything from deposits to live games works in your browser.

VIP Rewards from Bet One

Points accumulate from your very first bet. Five tiers — Bronze through to Elite — deliver increasing cashback, priority withdrawals and exclusive promotions. No invitation required; progression is automatic based on activity.

24/7 Live Chat in English

Support is available round the clock via live chat. Queries about payments, bonuses or account access are answered quickly by agents who can see your account directly and resolve most issues in a single conversation.

Built-In Responsible Gaming Tools

Deposit limits, session reminders, loss limits and self-exclusion are all in your account dashboard from day one. Set your monthly budget limit when you register and the platform enforces it automatically.

Still Have Questions? Start with a Free Account

Register in under two minutes, deposit in PKR via JazzCash or Easypaisa, and see the full platform for yourself. Live chat support is available if anything isn't clear.

Create Free Account Login

18+ only. Online gaming involves financial risk. Please play responsibly and within your budget.